Delivery & Returns
SHIPPING & DELIVERY
All orders made on our website are dispatched from the UK. We aim to get all orders out within 24 hours of order confirmation (please note this is only applicable to working days).Tracking numbers, if applicable, are included in dispatch confirmation emails. Goods will only be dispatched once we have received the full payment for the order.
When selecting our ‘UK Next Working Day’ delivery method, the cut-off point for guaranteed next day delivery is 1pm. Orders placed after this period will be dispatched the following working day.
When selecting our ‘Standard Delivery’ method, orders will be dispatched within 24 hrs of order confirmation (please note this is only applicable to working days).
UK Mainland deliveries are made using either Royal mail or TNT and orders for ‘UK Next Working Day’ are made using TNT Express. We do require a signature for all parcels delivered.
Delivery is only available Monday-Friday (working days).
Klubb cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Free delivery is only applicable to orders over the basket value of £100. Your Free delivery order will be dispatched by our ‘Standard Delivery’ service.
Please note that delivery is currently only possible within the United Kingdom.
If an exchange or refund is required, then the items should be returned to us in their original condition and packaging within 14 days of receiving delivery.
Unfortunately, we cannot accept a returned item that has been personalized unless it is a fault of the manufacturer. This does not affect your statutory rights.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned with the original shoebox. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes. We are not able to refund postage and packaging charges, both from and to ourselves, under any circumstances excepting a mistake on our part (such as posting you an incorrect item).
For items retuned as unsuitable, too big or too small if goods show signs of wear or are not in resalable condition they will not be accepted for return.
If after the items are inspected that are deemed faulty or if Klubb have sent them incorrectly both original shipping and return shipping costs will be refunded to you. If the original shipping costs was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.
If you do need to send your items back, please contact us first to ensure that your return is dealt with as quickly as possible. We recommend using a recorded service when you send items back as it requires a signature on arrival.
Please send returned parcels to:
Unit 1, Marina Court
Maple Drive, Tungsten Park
We will endeavour to return money into your account within 10 working days, upon receipt of the returned item.
Return of Custom Made Cricket Bats
When we make a custom-made cricket bat for you, it is made specifically for you, and to your exact specification. This means that we are NOT OBLIGED to accept back custom-made items for a refund or exchange. Custom made cricket bats MAY be accepted back and if they are, a GBP20 (twenty pounds) per bat charge will be levied on an exchange or refund, to cover the postage, and the time and effort absorbed in creating the cricket bat.
Damaged/cracked cricket bats
A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that you should take care when playing with your bat for the first time. Even if a bat is described as ready-to-play you should take care when using it in its infancy.
Unfortunately, we do receive bats back from customers who have mis-treated their bat, and if our bat-maker recognises this, we will return the bat to the customer untouched. If a bat is returned to us and our bat-maker agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace. We are afraid that we are unable to refund any postage costs for products sent overseas but will refund the postage back to us for a faulty cricket bat. If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to the address above with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement.
When a bat leaves our warehouse it will be subject to the wear and tear of cricket games and practice. Willow is a naturally soft wood that, when pressed, provides the rebound qualities required to strike the ball effectively. Wood is a natural product, which can only take so much stress and strain. The life span of a bat should be measured by how much use it sustains, not the length of time you own it. In the unfortunate case that a bat becomes damaged and is returned to us, we will inspect it in accordance with our Cricket Bat Warranty and if the damage is within our Cricket Bat Warranty, we can either fix the bat or offer you a replacement. We will contact you directly in this circumstance to discuss the action you would like to take. Please bear I mind that if your bat is over 12 months old, you will have little or no comeback.
Cricket Bat Warranty: a cricket bat may be replaced or repaired by us if we conclude upon inspection that damage to the cricket bat is not:
- normal wear and tear (this is based on amount of use and not a period of time);
- deliberate damage and/or misuse;
- accidental damage;
- the alteration, or repair of, by you or any third party that is not in accordance with our standard practice.
Return of new items returned because we have posted you the wrong part
Believe it or not we do make mistakes on the odd occasion. If we have sent you some equipment which is different to what is listed on your invoice we will be more than happy to make an exchange and pay your Second Class Recorded postage (or Standard Parcels for larger items) costs for returning the item. If you wish to use a faster service to return the items that is no problem, although we will only reimburse you for the amount a 2nd Class/Standard Parcels delivery would cost.
In the rare case that any of the items in your order are incorrect, missing or damaged
Firstly, please accept our apologies. We ask that you, the customer, informs Klubb of any mistakes within three working days of receiving the order. If you do not contact us within this time then we will assume that everything on your order is correct.
Any externally damaged packages must be signed as 'Damaged' with the carrier upon delivery; failure to do so will greatly reduce the chances of any successful claim for loss or damage against our delivery companies